Joan Antoni Pastor: CMMI for Services

CMMI-SVC provides guidance to service organizations for establishing, managing, and delivering services that meet the needs of customers and users. CMMI-SVC provides best practices that service providers can use when they...

• Decide what services they should be providing, define standard services, and let people know about them
• Make sure they have everything they need to deliver a service, including people, processes, consumables, and equipment
• Get new systems in place, change existing systems, retire obsolete systems, all while making sure nothing goes terribly wrong with the service
• Set up agreements, take care of service requests, and operate service systems
• Make sure they have the resources needed to deliver services and that services are available when needed at an appropriate cost
• Handle what goes wrong and prevent it from going wrong in the first place if possible
• Ensure they are ready to recover from potential disasters and get back to delivering services if the disaster occurs

CMMI-SVC has many similarities to and complements other CMMI models, including CMMI for Development (CMMI-DEV) and CMMI for Acquisition (CMMI-ACQ).