Non-Technical
Quality Features Gatalogue
(Extension
of the ISO/IEC 9126-1 Quality Model)
Juan Pablo
Carvallo
Xavier Franch
Carme Quer
(GESSI Group)
Colors Code:
Characteristic |
Sub-characteristic |
Derived or Basic Attribute |
1 Supplier |
|
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1.1 Organizational
structure |
Description of the organizational structure of the
supplier company. |
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1.1.1 Internal
Structure |
Aspects that describe the structure inside the
organization of the supplier company. |
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1.1.1.1 Division |
Units in which
the organization of the supplier company is divided. |
Organization Units: List of (Divisions) Divisions: (...) |
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1.1.1.2 Employees |
Number of employees
that are currently working for the supplier company. |
Number of employees: Integer |
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1.1.1.3 Development Team |
Number of
employees that belong to the development team categorized by outlines |
List of (Number of employees, Outline) Number of employees: Integer Outline: (Programmer, Software Engineer,
...) |
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1.1.1.4 Research Team |
Number of
employees that belong to the research team categorized by outlines |
List of (Number of employees, Outline) Number of employees: Integer Outline: (Programmer, Software Engineer,
...) |
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1.1.1.5 Support Team |
Number of
employees that belong to the support team categorized by outlines |
List of (Number of employees, Outline) Number of employees: Integer Outline: (Programmer, Software Engineer,
...) |
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1.1.2 External
Structure |
Aspects that describe the relationships of the
supplier company with its clients and providers. |
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1.1.2.1 Third Party Services |
The supplier company uses third party services |
Third Party Services: Used Used: Boolean |
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1.1.2.1.1 Development Services |
Companies that are used as providers of development services,
type of quality controls used and quality guaranties provided by the company.
|
List of (Company, Quality Controls, Quality
Guarantees) Company: List of String Quality Control: List of Controls Controls: (Inspection, Product Checking,...) Quality Guarantees: List of Guarantees Guarantees: (Certification, ...) |
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1.1.2.1.2 Support Services |
Companies that are used as providers of support
services, type of quality controls used and quality guaranties provided by
the company. |
List of (Company, Quality Controls, Quality
Guarantees) Company: List of String Quality Control: List of Controls Controls: (Inspection, Product Checking,...) Quality Guarantees: List of Guarantees Guarantees: (Certification, ...) |
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1.1.2.1.3 Implementation Services |
Companies that are used as providers of
implementation services, type of quality controls used and quality guaranties
provided by the company. |
List of (Company, Quality Controls, Quality
Guarantees) Company: List of String Quality Control: List of Controls Controls: (Inspection, Product Checking,...) Quality Guarantees: List of Guarantees Guarantees: (Certification, ...) |
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1.1.2.2 External Consultants |
Number of employees in the external consultant team, in
case it exists. |
Number of employees: Integer |
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1.1.2.2.1 External Consultants Organization |
Way in which the consultant relationships with the
clients are organized |
Type of relationships: (Number of consultants
depending on the project, All employees are shared among projects,...) |
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1.1.2.2.2 External Consultants Team Composition |
Number of employees that belong to the external
consultants team categorized by outlines |
List of (Number of employees, Outline) Number of employees: Integer Outline: (Programmer, Software Engineer,
...) |
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1.2 Positioning and Strength |
Description of
the position and orientation of the supplier company in the market. |
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1.2.1 Availability and Orientation |
Types or products
that the supplier company offers or is able to offer in the future |
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1.2.1.1 Market Segments |
Distribution of
the clients of the supplier company organized by market segments |
List of
(Percentage, Segment) Percentage: Integer
(0..100) Segment:
(Banking, Telecommunications, Industry, Public Administration,...) |
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1.2.1.2 Clients for
Segment |
List of clients
for each market segment |
List of (Segment,
Clients) Segment:
(Banking, Telecommunications, Industry, Public Administration,...) Clients: List of
Strings |
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1.2.2 Sales Forecast |
Forecast of the
sales that the supplier company foresees. |
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1.2.2.1 Sales Forecast per Year |
Forecast of the
sales that the supplier company foresees per year |
List of (Year,
Sales Forecast) Year: Integer
(2005..2050) Sales Forecast:
Float (dollars) |
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1.2.2.2 Software Sales Forecast per Year |
Forecast of the
sales of software products that the supplier company foresees per year. |
List of (Year, Sales
Forecast) Year: Integer
(2005..2050) Sales Forecast:
Float (dollars) |
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1.2.2.3 Hardware Sales Forecast per Year |
Forecast of the
sales of hardware products that the supplier company foresees per year. |
List of (Year,
Sales Forecast) Year: Integer
(2005..2050) Sales Forecast:
Float (dollars) |
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1.2.2.4 Service Sales Forecast per Year |
Forecast of the
sales of services that the supplier company foresees per year. |
List of (Year,
Sales Forecast) Year: Integer
(2005..2050) Sales Forecast:
Float (dollars) |
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1.2.2.5 Third Party Services Payments Forecast |
Forecast of third
party services payments that the supplier company foresees per year. |
List of (Year,
Sales Forecast) Year: Integer
(2005..2050) Sales Forecast: Float
(dollars) |
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1.2.3 Incomes |
Incomes of the
supplier company in the lasts years |
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1.2.3.1 Worldwide Incomes |
Incomes of the
supplier company in a worldwide level in lasts years |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.2.3.2 |
Incomes of the
supplier company in south America in lasts years |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.2.3.3 |
Incomes of the
supplier company in |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.2.3.4 Incomes Composition |
Distribution of
the worldwide level incomes organized by type of product sold. |
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1.2.3.4.1 Hardware Incomes |
Hardware incomes
of the supplier company in a worldwide level in lasts years |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.2.3.4.2 Software Incomes |
Software incomes of
the supplier company in a worldwide level in lasts years |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.2.3.4.3 Services Incomes |
Services incomes
of the supplier company in a worldwide level in lasts years |
List of (Year,
Income) Year: Integer
(2000..2050) Income: Float
(dollars) |
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1.3 Reputation |
Recognition of
the capability of the supplier to perform similar projects based on past
experiences and certifications. |
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1.3.1 Supplier Company Existence |
Years of the
supplier company in the market from its foundation. |
Number of Years:
Integer |
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1.3.2 Quality Process Certification |
Certifications of
the quality of the process followed by the supplier company given by
recognized certification authorities. |
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1.3.2.1CMM Level |
Capability
Maturity Model Level granted to the supplier company |
CMM Level:
Integer (1..5) |
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1.3.2.2ISO 9000 |
ISO 9000
Certificate granted to the supplier company. |
ISO9000: Boolean |
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1.3.2.3Other
Certificates |
Other quality
process certificates |
List of
(Certificate, Level) Certificate:
(Spice, SixSigma, ...) Level: String |
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1.3.3 Client
Recommendations |
References and recommendations
of the supplier company that other client have given. |
List of (Client,
Comments) Client: String, Comments: List of
String |
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1.4 Services Offered |
Description of
the services offered by the supplier. |
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1.4.1 Organizational Analysis and Process Reengineering |
The supplier
company offers services to analyze the current business process of the client
and services to restructure these processes in order to align them with the
offered system. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.2 Organizational Change Management |
The supplier
company offers services to manage the change from the new system, foreseen the
possible risks and providing attenuating measures. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.3 Parameterization and Adaptation of the Offered
Systems |
The supplier company
offers services to adapt and parameterized the offered systems on the
production framework of the client. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.4 Installation of the Offered Systems |
The supplier
company offers services of installation of the offered systems, in the
production framework of the client. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.5 Integration of the Offered Systems |
The supplier
company offers services of integration of the offered systems to the other
software systems of the client. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.6 Training and Teaching of the Offered Systems |
The supplier
company offers services of introduction to the new systems that are sold to
the client. |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.4.7 Other Services Offered |
List of other
services offered and possible comments about them |
List of Other
Service Other Service: Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.5 Support |
Description of the
support mechanisms offered by the supplier company. |
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1.5.1 Support Channels |
Support channels
among the supplier company and its clients |
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1.5.1.1Direct
Support |
The supplier
company is who gives support to its clients |
Tuple (Channel Offered, Description) Channel Offered:
Boolean Description:
String |
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1.5.1.2Indirect
Support |
Third party
companies are who give support to its clients |
Tuple (Channel Offered, Companies, Description) Channel Offered:
Boolean Companies: List
of String Description:
String |
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1.5.1.3Mixed
Support |
A combination of
the supplier company and third party companies are who give support to its
clients. |
Tuple (Channel Offered, Companies, Description) Channel Offered:
Boolean Companies: List
of String Description:
String |
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1.5.1.4Other
Supports |
Other support
channels are provided |
List of Channels Channels: Tuple (Channel Name, Description) Channel Name:
String Description:
String |
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1.5.2 Support Types |
Description of
the support methods offered by the supplier company. |
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1.5.2.1 Help Desk |
The supplier
company provides on-demand remote support to the clients |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.5.2.2 Presence Support |
The supplier
company provides direct support in presence of the clients |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.5.2.3 Incidence
Repository |
The supplier company
provides a repository of problem lists and how to solve them to help the
clients |
Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.5.2.4 Other Support
Types |
Other support
types are provided |
List of Support
Type Support Type: Tuple (Service Offered, Description) Service Offered:
Boolean Description:
String |
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1.5.3 Support Channel Scope |
Territory covered
by the support channel |
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1.5.3.1Ecuador
Scope |
The supplier company
provides support in all over the country of |
Tuple (Service Provided, Headquarters) Service Provided:
Boolean Headquarters:
List of City City: ( |
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1.5.3.2Cuenca
Scope |
The supplier company
provides support in just a local area. |
Service Provided:
Boolean |
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1.5.4 Support
Guarantees |
Support
guarantees that are offered by the supplier company in order to assure the
continuous help to the clients of the sold products. |
List of (Type of
Guarantee, Description) Type of
Guarantee: String Description:
String |
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2 Cost |
|
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2.1 Licensing Schema |
Description of
the COTS component licensing options. |
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2.1.1 Licensing Types |
List of common licensing
options provided |
List of Licensing
Types Licensing Types:
(Per Concurrent User, Per User Groups, Per Modules, Per Server, Per
Client) |
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2.1.2 Other Types |
Other licensing
option offered |
List of Other
Licensing Types Other Licensing
Types: Tuple (Licensing Type, Description) Licensing Type:
String Description:
String |
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2.2 Licensing Costs |
Description of
the costs components and total cost of ownership for the different licensing
options available |
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2.2.1 Per Concurrent
User |
Estimate price
for each concurrent user that have access to one product |
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2.2.1.1 Minimum Number of
Users |
Minimum number of
required users for having a license. |
Number of Users:
Integer |
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2.2.1.2 Cost per User |
Cost for
additional user over the minimum number of required users |
Cost:
Float(dollars) |
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2.2.2 Per User Group |
Estimate price
for each group of users that have access to one product |
List of Interval Interval: Record (Rang,
Cost) Rang: String Cost: Float
(dollars) |
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2.2.3 Per Module |
Estimate price
for each module of one product |
List of Element Element: Record
(Module, Cost) Module: String Cost: Float
(dollars) |
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2.2.4 Per Server |
Estimate price for
each server in which a product is installed. |
List of Interval Interval: Record
(Rang, Cost) Rang: String Cost: Float
(dollars) |
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2.2.5 Per Client |
Estimate price
for a client company. |
Cost: Float
(dollars) |
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2.2.6 Other Licensing Costs |
Estimate prices
for other licensing options provided by the supplier company. |
List of Cost
Licensing Options Cost Licensing
Options: Tuple (Licensing Type, Rang, Cost) Licensing Type:
String Rang: Description Cost: Float
(dollars) |
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2.3 Platform Cost |
Estimation of the
cost for the required production platform |
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2.3.1 Hardware
Platforms |
Estimate cost of
the required hardware platform |
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2.3.1.1 Server
Characteristics |
List of characteristics
of the required servers |
List of ServerChar ServerChar: Tuple
(Characteristic, Value) Characteristic:
String Value: String |
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2.3.1.2 Server Cost |
Estimated cost of
the required servers |
Cost: Float
(dollars) |
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2.3.1.3 Maintenance Server Cost |
Estimated
recurrent costs for the maintenance of the required servers |
Tuple (Cost per Server, Number of Months) Cost per Server:
Float (dollars) Number of Months:
Integer |
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2.3.1.4 Other Hardware Required Characteristics |
List of other
hardware required and its characteristics. |
List of OtherHardware OtherHardware: Tuple
(Description, Hard) Description:
String Hard: List of Hardchar Hardchar: Tuple
(Characteristic, Value) Characteristic:
String Value: String |
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2.3.1.5 Other Hardware Cost |
Estimated cost
for each other hardware required. |
List of OtherHardware Cost OtherHardware Cost: Tuple
(Description, Cost) Description:
String Cost: Float
(dollars) |
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2.3.1.6 Maintenance of Other Hardware Costs |
Estimated
recurrent costs for other hardware required |
Tuple (Cost per Other Hardware, Number of
Months) Cost per Other
Hardware: Float (dollars) Number of Months:
Integer |
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2.3.2 Software Platform |
Estimate cost of
the required software platform |
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2.3.2.1 Operative System |
Operative system
required. |
Operative System:
String |
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2.3.2.2 Operative System Cost |
Estimated cost of
the operative system required |
Cost per Server:
Float (dollars) |
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2.3.2.3 Maintenance of Operative System Cost |
Estimated
recurrent costs for the operative system required |
Tuple (Cost per Server, Number of Months) Cost per Server:
Float (dollars) Number of Months:
Integer |
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2.3.2.4 Database Systems Required |
List of database
systems required |
List of Database
System Database System:
String |
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2.3.2.5 Database Systems Cost |
Estimated cost
for each database system required. |
List of Database
System Cost Database System
Cost: Tuple (Database System, Cost) Database System:
String Cost: Float
(dollars) |
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2.3.2.6 Maintenance of Database Systems Cost |
Estimated
recurrent costs for database systems required. |
Tuple (Cost per Other Hardware, Number of
Months) Cost per Other
Hardware: Float (dollars) Number of Months:
Integer |
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2.3.2.7 Other Software Required |
List of other
software products required. |
List of Other
Software Other Software:
String |
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2.3.2.8 Other Software Cost |
Estimated cost
for each other software required. |
List of OtherSoftware Cost OtherSoftware Cost: Tuple
(Other Software, Cost) Other Software:
String Cost: Float
(dollars) |
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2.3.2.9 Maintenance of Other Software Costs |
Estimated recurrent
costs for other software required |
Tuple (Cost per Other Software, Number of
Months) Cost per Other
Software: Float (dollars) Number of Months:
Integer |
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2.3.3 Development Tools |
Development tools
required during the installation or integration |
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2.3.3.1 Programming
Languages Compilers Cost |
Estimated cost of
programming languages compilers |
List of Compiler
Cost Compiler Cost: Tuple (Compiler, Cost) Compiler: String Cost: Float
(dollars) |
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2.3.3.2 Maintenance of Programming Languages Compilers Costs |
Estimated
recurrent costs of programming languages compilers |
Tuple (Cost per Compiler, Number of Months) Cost per Other
Hardware: Float (dollars) Number of Months:
Integer |
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2.3.3.3 Code Generators Cost |
Estimated cost of
code generators |
List of Code
Generator Cost Code Generator
Cost: Tuple (Code Generator, Cost) Code Generator:
String Cost: Float
(dollars) |
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2.3.3.4 Maintenance of Code Generator Costs |
Estimated
recurrent costs of code generators |
Tuple (Cost per Code Generator, Number of
Months) Cost per Code
Generator: Float (dollars) Number of Months:
Integer |
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2.3.3.5 API libraries Cost |
Estimated cost of
application program interface libraries |
List of API Cost API Cost: Tuple (API, Cost) API: String Cost: Float
(dollars) |
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2.3.3.6 Maintenance of API libraries Costs |
Estimated
recurrent costs of application program interface libraries |
Tuple (Cost per API, Number of Months) Cost per API:
Float (dollars) Number of Months:
Integer |
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2.3.3.7 Other Development Tools Cost |
Other development
tools and costs of them |
List of Other Dev
Tools Cost Other Dev Tools
Cost: Tuple (Dev Tool, Cost) Dev Tool: String Cost: Float
(dollars) |
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2.4 Implementation
Cost |
Estimation of
implementation costs based on similar past experiences. |
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2.4.1. Organizational
Analysis and Process Reengineering Costs |
Estimated cost of
doing an organizational analysis and process reengineering in a medium
enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.4.2 Organizational
Change Management Costs |
Estimated cost of
doing organizational change management in a medium enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.4.3 Parameterization and
Adaptation of the Offered Systems Costs |
Estimated cost of
doing parameterization and adaptation of the offered systems in a medium
enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.4.4 Installation of
the Offered Systems Costs |
Estimated cost of
doing installation of the offered systems in a medium enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour: Float
(dollars) |
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2.4.5 Integration of
the Offered Systems Costs |
Estimated cost of
doing integration of the offered systems in a medium enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.4.6 Training and Teaching of the Offered Systems Costs |
Estimated cost of
training people and teaching people for the use of the offered systems in a
medium enterprise (150 users). |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.4.7 Other Services Offered Cost |
Estimated cost
for each other service offered in a medium enterprise (150 users). |
List of Other
Services Cost Other Services
Cost: Tuple (Service, Hours, Cost per Hour) Service: String Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.5 Network Cost |
Estimation of
additional costs for network operation. |
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2.5.1 Distributed Data Integration Costs |
Estimated cost
for the integration of distributed data |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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2.5.2 Data Replication Costs |
Estimated cost for
the replication of data |
Tuple (Hours, Cost per Hour) Hours: Integer
(number of estimated hours) Cost per Hour:
Float (dollars) |
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3 Product |
|
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3.1 Stability |
Detail of the aspects
that stand for the out-of–the-box stability of the product. |
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3.1.1 Product in the Market |
Time of product
in the market |
Time: Years Years: Integer |
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3.1.2 Versions of the Product |
Version of the products
currently in the market |
List of Version Version: Tuple (Number Version, Time) Number Version:
String Time: Years Years: Integer |
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3.1.3 Patches per Version |
Number of patches
for each version |
List of Version
Patches Version Patches: Tuple (Number Version, Number) Number Version:
String Number: Integer |
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3.1.4 Errors per
Version |
Approximate
number of errors identified in each version |
List of Version
Errors Version Errors: Tuple (Number Version, Number) Number Version: String Number: Integer |
||||||||
3.1.5 Corrected Errors per Patch |
Approximate
number of corrected errors in each patch of each version |
List of Corrected
Errors Corrected Errors:
Tuple (Number Version, Patch, Number) Number Version:
String Patch: String Number: Integer |
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3.1.6 Compatibility
Among Versions |
Compatibility
scheme among versions |
Scheme: (Tools
for the migration, ...) |
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3.1.7 Compatibility
Guarantees |
List of guarantees
that assure the compatibility among versions |
List of
Compatibility Guarantees Compatibility
Guarantees: Tuple (Type, Description) Type: String Description:
String |
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3.2 Ownership |
Description of the
aspects in relation to the intellectual property rights. |
|||||||||
3.2.1 Own Made Product |
The supplier
company has developed the product. |
Manufacturer:
Boolean |
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3.2.2 Third Party Product |
The supplier company
has not developed the product |
Tuple (Manufacturer, Relationship, Product
Reference) Manufacturer:
String Relationship:
(Distributor, Partner, ...) Product
Reference: String |
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3.2.3 Extension of a Third Party Product |
The supplier
company has extended or modified a product that it has not developed. |
Tuple (Manufacturer, Relationship, Product
Reference) Manufacturer:
String Relationship:
(Distributor, Partner, ...) Product
Reference: String |
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3.2.4 Ownership Rights |
Ownership of the
product once installed into the production framework of the client |
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3.2.4.1 Copyright |
The supplier
company maintains the ownership once the product is installed into the
production framework of the client |
Maintained:
Boolean |
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3.2.4.2 Copyleft |
The supplier
company maintains the ownership, but the client can make changes in its copy
of the product. |
With Changes
Allowed: Boolean |
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3.2.4.3 Ownership
Transferred |
The supplier company
gives the ownership to the client. |
Client Ownership:
Boolean |
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3.2.4.4 Open Versions |
There is not an
owner of the product. |
Open: Boolean |
||||||||
3.2.5 Source Code |
The supplier
company gives the source code to the client. |
Source Code:
Boolean |
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3.3 Deliverables |
Detail of the
out-of-the-box and expected post-implementation deliverables. |
|||||||||
3.3.1 Initial
Deliverable |
Contents of the
first deliverable that the supplier company gives to the client |
List of
Deliverable Deliverable:
(Source Code, User Manuals, Installation Manual, Running Code,
...) |
||||||||
3.3.3 After Installation Deliverable |
Contents of the
deliverable that the supplier company gives to the client after the
installation of the product |
List of
Documentation Deliverable Documentation
Deliverable: (UML diagrams, Parameterization Manual, Source Code, User
Manuals, Installation Manual, Running Code, ...) |
||||||||
3.4 Parameterization
and Customization |
Description of
the initial effort required for the product to operate. |
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3.4.1 Working Team |
Structure of the
working team that participates in the parameterization and customization of
the product |
List of Possible
Composition Possible Composition:
(External Consultants, External Consultants with Internal Support, Mixed
Team, Internal Team with External Support,...) |
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3.4.2 Methodology |
Methodology used
during the installation of the product |
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3.4.2.1 Own Methodology |
Methodology that
belongs to the consultant/ supplier company |
Tuple (Methodology Name, Description) Methodology Name:
String Description:
String |
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3.4.2.2 Standard
Methodology |
Methodology that is
a standard provided for some authority |
Tuple (Methodology Name, Authority,
Description) Methodology Name:
String Authority: String Description:
String |
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3.4.2.3 Other Methodology |
Alternative
methodologies that the supplier/ consultant company may use |
List of
Methodologies Methodologies: Tuple (Methodology Name, Description) Methodology Name:
String Description:
String |
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3.4.2.4 Methodology
Adaptation |
The supplier / consultant
company is disposed to adapt the methodology to the client way of work |
Adaptation:
Boolean |
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3.5 Guarantees |
Detail of the
guarantees provided over the product. |
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3.5.1 Guarantees of Fulfillment of the Installation Dates |
Description of
the guarantees that gives the supplier / consultant company of fulfillment of
the dates of implementation |
List of Guarantee Guarantee: Tuple (Name, Description) Name: String Description:
String |
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3.5.2 Guarantees of
Non-Stop Running of the Product |
Description of
the guarantees that gives the supplier company that the product will be
running in a non-stop way. |
List of Guarantee Guarantee: Tuple (Name, Description) Name: String Description:
String |
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Guarantees about
the Error Correction |
Description of
the guarantees that gives the supplier company that they will correct the
errors found in the product. |
List of Guarantee Guarantee: Tuple (Name, Description) Name: String Description:
String |
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3.5.3 Guarantees of
Future Support |
Description of
the guarantees that gives the supplier company that they will give support to
the client in the future with respect to the product. |
List of Guarantee Guarantee: Tuple (Name, Description) Name: String Description:
String |
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